Return, Exchange and Damage Policy

At The Dowry, we take your product satisfaction very seriously. We want you to not only like the products you purchase from The Dowry, we want you to love them! 

Your order may be eligible for a return or exchange depending on the artist's return or exchange policies.

Each artist on The Dowry adheres to their own policies regarding refunds, exchanges, returns and damages. Policies vary from artist to artist. Artists aren’t required to accept a return or exchange unless stated in their policy as outlined below. All personalized product is not available for refund, return or exchange.

We recommend before purchasing or registering for an item, that you review the artists returns & exchange policy below. All artists are listed in alphabetical order.

Regardless of what is stated below, if you have an issue with an order (wrong product, product defect, damaged product, shipping issue) please reach out to The Dowry customer support directly - NOT the artist.

 

hello@thedowry.co or (833) 883- 6979 

ALABAMA SAWYER

We will take the product back within 14 days if it comes back in perfect condition.

Damage claims must be filed with UPS.

ATELIER SAUCIER

We want you to be absolutely in love with your purchase. ATELIER SAUCIER accepts returns of unused product in its original condition and packaging within 15 days of sale.

Embroidered or custom items will not be accepted for return or exchange without appearance of a clear internal defect.

Once your return is received, please allow up to 7 business days to process your refund.

THE BAKER'S BOARD

We warranty for and cover manufacturing defects.

If a product is delivered damaged we will replace at the normal cost.

BARREL-ART

If you are not satisfied with the product you received, contact The Dowry, and they will arrange to exchange, replace, or refund your money (less shipping charges).

Custom orders are not returnable or refundable.

BARRO BY LUCRECIA

Each item is made and packed with care. No returns accepted.

In the case an item arrives damaged, please take TWO photos. One of the damaged item, and one of the outside of the box showing the shipping label. Email these back to The Dowry within 48 hours of receiving shipment. A replacement or a refund, depending on each case, will be made.

BILLET AND BLADE

Orders may be returned within 30 days or receipt for replacement.

Any damaged goods may be returned for replacement within 30 days of receipt.

BOBBY SHARP GLASSWORKS

If it arrived damaged in return shipped to the customer within 3 to 5 business days USP Ground.

BROOKLYN SLATE CO.

We take great care in manufacturing our goods, but please inspect your order
on arrival. If you are unhappy with the quality of your order, please contact The Dowry within 15 days to receive a replacement.

C-LOS CARPENTRY

We stand behind the integrity of our product, and we deal with returns on a case by case basis. If there are are issues, please contact The Dowry, and we would be happy to send a replacement piece or provide a refund. 

All of our items are inspected prior to shipping, and packaged carefully so as to withstand damage during the shipping process.

CAROLINE AND CLAY

Each piece is hand thrown, trimmed and glazed with love and care. Due to the nature of handmade work slight variations may occur.

If you are not fully satisfied with your purchase for any reason please let The Dowry know within 14 days. I will work with you to ensure that you are fully satisfied.

On the rare event that an item is damaged while shipping it will be replaced. Please contact The Dowry within 3 days of receipt to start the replacement process. 

CHEESE GROTTO

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

CLAY PATH STUDIO

We don't accept returns, exchanges or cancellations.  Please contact The Dowry if you have any problems with your order.  If an item arrives broken, please contact The Dowry ASAP.  We will need a photograph of the broken piece(s) and we will replace the item as soon as possible.  

COOK ON CLAY

We accept returns or exchanges within 30 days of purchase on unused pots. We do not accept returns on seconds or on pots that have been used.

Returns or exchanges must arrive undamaged within 30 days of your initial shipment. A refund will be issued through your original payment method. Shipping charges are not refundable.

If the product has a material defect, it will be exchanged. We do not offer refunds or exchanges on pots damaged through improper use or storage.

CSF CERAMICS

Returns are accepted, and items will be replaced, if damaged in shipping. 

CURIOUS CLAY

I want all customers to be happy with their purchase and am happy to replace items they aren't happy with. Buyer pays for all shipping fees.

If an item arrives damaged, insurance should be filed for the full retail value immediately.  A replacement can be made, with the same lead time.

CURSIVE M CERAMICS

Handmade products often have slight variations and imperfections; many are one-of-a-kind. These things make handmade ceramics so special.

I hope you love your purchase. However, if you are not completely satisfied, let The Dowry know within 48 hours after receiving your order. Returned orders must be shipped within 7 days. You are responsible for the return shipping costs. A refund for the amount of the purchase will be sent when the return is received. Please be sure that the item is unused and in its original packaging.

I will replace an item that is damaged. Proof of damage must be provided within 48 hours of receiving your order. Proof by taking a photo of the item in its original package.  

D-HAENE STUDIO

Due to the nature of handmade work slight variations may occur. We do not accept return or exchange.

On the rare event that an item is damaged while shipping it will be replaced. Please contact The Dowry within 2 days of receipt to start the replacement process.

DMG DESIGNS

New purchases in original condition may be returned for store credit or exchange within 30 days of purchase. Customer will be responsible for return shipping charges. Store credit must be used within 1 year of issue date. Custom, discounted or sale items cannot be returned or exchanged.

If damage occurs under normal use or during shipping, I will repair product for free. Customer is responsible for shipping charges.

Once a piece has been worked on by another metalsmith, all warranties are void, any damage will be repaired at standard repair rates.

DH MCNABB

We want you to love each object as much as we do. If you aren't satisfied with your purchase we're happy to refund your order, minus the cost of return shipping.

Email The Dowry with any questions or concerns you may have. Items damaged during shipping must be reported within one week of delivery.

Submit proof of damage claims for order discrepancies via email to The Dowry with photo documentation in order to be replaced.

EDGEWOOD MADE

Items may be returned for a refund or store credit within 14 days of receiving them. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. If you need to return an item, send an email to The Dowry.

In the rare event that an item arrives damaged, Edgewood Made will do our best to replace the item. Damaged or defective merchandise must be reported within 3 days of receiving your order and must be documented with photographs. If you need to report a damaged or defective item, send an email to The Dowry.

E. LO CERAMIC ART

Returns are only accepted in the instance of exchanging for a piece of the same or lesser value; such as a color exchange. Customer will need to pay for shipping.

If any items are damaged in transit to customer, E.Lo Ceramic Art will replace the damaged items as soon as possible. 

ELYTRA TEXTILES

Returns available for 30 days after ship date. Exchanges available for 90 days after ship date. 

Damages can happen during shipping. If this is the case, I will gladly replace the product upon receiving the damaged return.

10 day satisfaction and lifetime warranty for defect units. 

FLIKR FIRE

10 day satisfaction. Lifetime warranty for defect units. 

FROM FRAN

I gladly accept returns and exchanges. Contact The Dowry within 14 days of delivery. Ship items back within 30 days of delivery.

FRUCS (For Reasons Unknown Creative Studio)

We love our customers and want you to be ecstatic about your FRUCS Textile purchase.

We will gladly exchange your purchase for another item at equal price within 5 days after receiving the package. The merchandise must be in perfect condition as received and with the original packaging.

If you continue to be unsatisfied with the replacement, we will issue you a store credit upon return of the item. We do not offer refunds. Customer will be responsible for the return shipping cost.

In the unlikely event your item arrives either damaged or defective, please contact The Dowry immediately. To help resolve your issue, we will ask for photos or videos to determine the best course of action (e.g. replacement, exchange, or refunds). All claims must be made within 10 days of delivery. Any claims made after 10 days will not be accepted.

GLASSBLOWER BEN

No returns or refunds.

THE GRATE PLATE

We will gladly exchange your purchase for another item at equal price within 30 days after receiving the package.

We will replace any damaged product with proof by picture.

HELEN RUDY GLASS

Handmade products often have slight variations and imperfections; which makes these glass products special. If you are not completely satisfied, let The Dowry know within 48 hours after receiving your order.

Helen Rudy Glass will replace an item that is damaged. Proof of damage must be provided within 48 hours of receiving the order. Proof by taking a photo of the item in its original package and emailing The Dowry.

Returned orders must be shipped within 7 days. The customer is responsible for the return shipping costs. A refund for the amount of the purchase will be sent when the return is received. Please be sure that the item is unused and in its original packaging.

HOLD ON TO YOUR PLANTS

Returns are accepted within 14 days of delivery for a full refund. Shipping costs are not included in the refund.   

If items are defective or damaged upon arrival, then a replacement may be issued with proof of damage.

HONEY + HANK

Since they are made to order, we do not accept returns. 

We will replace at our cost any goods that are damaged. If they become damaged in transit due to shipping company negligence, we will replace, but we may need more time to make more product. We may replace the part of the product that is damaged and let customer keep the part undamaged. For example, a pillow cover gets damaged in transit, but we may ask the customer to keep the insert while we make a new cover.

HOUSE COPPER + COOKWARE

House Copper and Cookware LLC works very hard to ensure your kitchenware pieces are made well. Each piece is hand-inspected when it arrives from the local artisans, and we work hard to make sure your purchase will arrive safely.

Upon receipt of your item(s), please inspect your package within two (2) days and contact us at hello@thedowry.co if there is any damage. You may return your purchase within ten (10) days of receipt of the product for a refund of the product value. We cannot accept returns on items that have been used, or on items damaged through normal wear and tear, or if the item has been misused.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be returned in the original packaging. If you improperly package your return and it is broken during shipment, you will not receive a refund, so please be sure to make sure your item is cushioned nice and safely.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Please allow up to 30 days for this process. If your return is approved, we will initiate a refund using your original method of payment. Your credit card refund may be subject to your card’s policies. The only reasons we’ll take a return/issue a refund is if the product is defective upon arrival. We will not process a refund for a product that is simply not to your liking, expectations or if you have buyer’s remorse. A product must arrive damaged and we must be notified within 48 hours in order to assess the situation.

IANNAZZI GLASS DESIGN

No returns as all items are made to order.

Items delivered damaged may be replaced at no cost as long as the proof of damage from shipping is documented and sent to The Dowry.

JFR GLASS

Items are eligible for returns and refunds on a case by case basis.

JKH CERAMICS

JKH gladly accepts returns and exchanges. Please contact The Dowry within 7 days of delivery and ship items back within 30 days of delivery. The buyer is responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

JKH makes every effort to pack your ceramics in a manner such that it will survive the shipping process intact. All breakable items ship insured by the carrier. If your pottery arrives broken, please take a picture of the box your item came in, the broken item (sometimes the shipping carrier requests them) and let The Dowry know within 72 hours of receiving your items. You will receive a full refund of the item including the shipping cost.

KAC STUDIO

14 day return on all items. Buyer pays return postage except for damaged goods.

Notice of damage must be submitted within 5 days of delivery for refund or replacement. Proof of damage via photos is required or at the discretion of KAC Studios.

KATE KILMURRAY

 No returns or refunds.

KENDALL DAVIS CLAY

If you are unhappy with your purchase, please notify The Dowry of your intent to return it within 7 days of receipt. Items must be unused and packed with care for their return. It is always good to save the original packaging. Buyer is responsible for shipping cost and for damages incurred during return shipping.

In the event a piece arrives damaged, we will gladly exchange it for a similar or equal value piece with proof of damage.

L'IMPATIENCE CERAMICS

Due to the handmade nature of our pieces, all sales are considered final, and we are unable to accept returns.  

If your order arrives damaged, please contact The Dowry within 48 hours of receiving product. Please send detailed photos of the damaged item and packaging with all labels visible to allow for time-sensitive insurance claims to be filed and replacement arrangements to be made.

LAFAYETTE AVENUE CERAMICS

All sales are final.

In the event an item arrives damaged, email The Dowry with a photo within 7 days of delivery, and I will provide a replacement or refund.

LAUREN HB STUDIO

If for some reason you are not satisfied, we will accept your purchase in new condition within 30 days of receipt. Any returns after this time are accepted on a case-by-case basis and will be subject to a 50% restocking fee.

Please do not ship your item until you’ve received confirmation from us that we will accept your return. Items returned outside of the 30-day return window without prior approval may be refused. Return shipping will be at the customer’s expense.

Refunds are issued to the original payment method. An email confirmation of your refund will be sent to you. You should see the refunded amount within 3-5 business days, however it may take longer depending on your financial institution.

If the original payment method is unavailable, the return will be issued as a store credit in the form on an online gift card. Shipping costs are not refundable and Lauren HB Studio is not responsible for return shipping costs.

We are not responsible for tracking your return and are unable to issue a refund for lost or damaged packages.

Items will be replaced if they arrive damaged. Buyer must provide photographic documentation to the sender including box, packaging, and object within 7 days of receiving package. Once damage is approved, artist will make and replace object based on original lead times.

LOOMINATION

Due to the made-to-order aspects of handwoven production, returns are not accepted on orders.

I do my best to give you the finest quality and service and hope that you will be completely satisfied with your order. If an item is faulty or the shipment is damaged in transit, please let The Dowry know within 3 days of order delivery. If the shipping box was damaged in transit proof of damage is required by photograph.

MAKERS MARKET

7 day return policy from date of receipt. Customer is responsible for shipping costs.

All items are inspected prior to shipping to ensure our craftsmanship and quality control is top notch. If for some reason there is an issue with an item upon first or second use due to poor quality please email The Dowry, but special care and attention by customer is advised, and we can not accept damaged returns if it is the fault of the customer. In the event that a product is damaged during shipping, please email The Dowry.

M. BUENO

m.bueno will accept returns of damaged or defective merchandise only. 

Any product that arrives damaged will be replaced by m.bueno.  

MJ WOOD CO.

I gladly accept returns, exchanges and cancellations. Contact The Dowry within 14 days of delivery. Ship items back within 30 days of delivery. Request a cancellation within 2 days of purchase

The following items cannot be returned or exchanged: Custom or personalized orders OR Perishable products (like food or flowers). Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

If an order has been damaged upon receipt at the fault of the package carrier, contact The Dowry within 3 business days of delivery. We will determine the best course of action.

MONARCH GLASS STUDIO

No returns, unless glaring defect is depicted.

Monarch Glass Studio will replace any damaged work due to shipping. Submit proof of damage claims for order discrepancies via email to The Dowry.

MORGAN LEVINE CERAMICS

All sales are final. No refunds or exchanges. Product will be replaced if it is damaged in shipping

MOSSER GLASS

In order for the products to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days
  • The Goods were not used or damaged

You are responsible for the cost and risk of returning the products to us. We cannot be held responsible for products damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the products or proof of received return delivery.

If you need to exchange a product for the same one, contact The Dowry. Please note that we only replace goods you received defective or damaged.

Items damaged in shipment or arrive with major defects will be replaced at no charge. Cartons need to be undamaged by UPS, and replacements will be sent. 

Please note: All of our glassware is handmade, minor imperfections are considered acceptable.

NICHOLAS BERNARD STUDIO

Yes, I accept returns. Products are one-of-a-kind, so a refund will happen, if product is received damaged with proof of damage.

OG STUDIO CREATIONS

Due to the nature of our products, we do not accept returns or exchanges. Should a received item arrive damaged or broken, we will replace it and cover all shipping costs.

OUTWARD CARTOGRAPHY

No returns on custom products. 

If products arrived damaged, we will replace ASAP.

PERCH OBJECTS

Most of these products are made to order. Once an order has shipped, refunds are not available. Exchanges only. A customer can exchange a piece for equal or greater value within 6 weeks of the order shipping. Items damaged in shipping will be replaced by Perch Objects if notified within 2 weeks of order being shipped.

RACHAELPOTS

No returns. Due to the handmade nature of all times, slight color and shape variation will not warrant return or replacement.

Items damaged during shipping will be replaced following photographic proof, still partially in packaging, if possible.  

ROLF GLASS

We are dedicated to providing you with excellent customer service. As a U.S. manufacturer, we pride ourselves on our ability to deliver quality merchandise that is thoughtfully packaged and shipped expediently to our customers. If there is ever a situation that arises where you are not satisfied with our service, please do not hesitate to reach out to The Dowry so that we may resolve the issue as quickly and satisfyingly as possible.

At Rolf Glass, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction is our priority. We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify The Dowry of any damage; we will arrange for a prompt replacement.

If, within 30 days for Rolf Glass products, you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value.

All returns must be in resell-able condition and in original packaging.

An original receipt or gift receipt is required for all returns and exchanges.

RUST DESIGNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items: Personalized Items are not returnable.

To complete your return, we require a receipt or proof of purchase.

Any item that is returned more than 30 days after delivery is no longer eligible for return. 

SABBATH-DAY WOODS

We offer free returns on all products in original condition within 30 day of purchase.

Submit claims for order discrepancies via email to The Dowry within 3 days of receipt. After 3 days, claims will not be accepted.

SANTA FE STONEWORKS

We do not offer cash returns but are happy to exchange any unused products. We offer a lifetime warranty to the original owner on all of our knives, tableware and accessories, and will repair any item that is defective in material or workmanship.  

SEA STONES

We offer distinctive first-quality work and we want you to be totally satisfied with any purchase that you make from Sea Stones.

Our return policy is simple: We offer a lifetime guarantee against manufacturing defects for all work.

Damage related to shipping must be reported within 7 days of receiving order.

No returns for weathering, abuse, broken glass, or natural variations including colors, textures, shapes, natural features of wood grain, etc.

Upon receiving the returned item, we will cheerfully send you a replacement or full refund of the price of the item purchased.

Shipping and handling charges are not refundable and you are responsible for the cost of shipping the item back to us.

SLASH OBJECTS

Returns accepted at the expense of the customer unless merchandise is defective or incorrect. Please report defective merchandise within 5 days to The Dowry.

SLOW BURN GLASS

Returns must be approved within 5 business days after delivery. After 5 days pieces are returned for exchange only. 

Upon damage of pieces we will be happy to ship another one out. Submit proof of damage claims for order discrepancies via email to The Dowry.

STUDIO HERRON

Because of the small nature of our studio, we do not accept returns at this time.

We will replace or refund items that were damaged due to an issue in shipping transit. Please be sure to send The Dowry an email with an image of the damaged box and item. We will send a return shipping label to send our product back to us and can either issue you a refund minus shipping cost or an exchange. 

THREAD AND WHISK

We are proud of the character and quality that come with our small batch production. Our products are made with natural fibers and leather and often have a beautifully imperfect look and feel. The natural characteristics of these materials should not be considered a flaw.

If you are not completely satisfied with your purchase we will issue a refund for full price merchandise. Before returning items please email The Dowry at hello@thedowry.co to notify us of your desire to return or exchange your purchase.

Items must be returned within 14 days of receipt in unused condition and in original packaging. Any item that is not in the same condition as it was shipped will not be accepted as a return. Return shipping fees are the responsibility of the customer.

If you receive an item that is damaged, please contact us immediately at hello@thedowry.com. All damages must be reported within 48 hours upon receiving your order.

TINY HANDS POTTERY

Tiny Hands Pottery doesn't accept returns, exchanges, or cancellations. But please contact The Dowry if there is a problem with your order. Pottery is handmade, and no two items will ever look identical.  

If your item should happen to arrive damaged please send The Dowry an email along with photos of both the shipping box and damaged item. We must receive an email and photos within 30 days in order to process the damage claim. Please let me know if you wish to have a refund or have the item replaced.

TOMOKO CERAMICS

If you are not happy with your purchase for any reason, please contact The Dowry within 2 days of the received of your items.

Return shipping fee and insurance are the responsibility of the buyer. Items must be returned and received in the original packaging in original condition and shipped with Delivery Confirmation.

I make sure that my work is very well packed to decrease the odds of it arriving damaged. However, I can't be responsible for damage to your shipment while in transit unless you elect to purchase insurance at an additional cost. Contact The Dowry for more information.

TULUSA

Products can be returned within 10 days of receipt for a store credit.

If product arrived damaged we will remake and resend within 10 days of receiving the damaged product. We will pay for shipping for returning and replacing the product.

UNTITLED_CO.

We want you to be happy with your purchase. If you are not completely satisfied with a non-custom order, you my return it for store credit, exchange it for the same or a different product of the same or lesser value, or obtain a full refund of your purchase price (to the original payment method) provided you notify The Dowry by e-mail within 15 days of receiving the item. You must include your order number in your e-mail.

If your order is received in damaged condition, we will repair or replace it at our sole discretion provided that you contact The Dowry by e-mail within 48 hours of receiving the item and provide us with photographic evidence of the damage and of the condition of your order’s packaging, which will assist us in filing a claim with the carrier. Please inspect your order for damages immediately upon receipt. We will cover return shipping costs for repairs and replacements if applicable. We reserve the right to decline to repair or replace any item that we determine have been used by you.

WOVEN GREY

Woven Grey does not issue refunds. Please read sizes carefully on product description. Because each piece is handcrafted, the actual item you receive will have its own unique marks, stitching, shape and details that might vary from the representative photos.

Woven Grey quality-checks each piece before shipping but in the unlikely event that you receive an order with quality issues, please contact The Dowry within 5 days of purchase by email and we will address the issue personally.